Three ways to buy
The ideal situation for a luthier when he needs wood is to visit the wood supplier and select the pieces desired. Because the sources of tonewood are generally far away from the luthier, this is often not practicable. In addition, shipping of selected wood from the supplier to the luthier, when not in the same country, can be a worry. We understand these concerns and strive to make your selection and the shipping of tonewood as easy as possible.
Grading of tonewood is subjective and tonewood suppliers can use different criteria. For these reasons, we offer individual pieces with a picture so that you can better know what you will receive. We understand that just looking at a picture not as good as selecting in person, but is the next best thing. Each piece we offer is shown with the grade, production year, and price. Some pieces have additional information such as specific gravity or interesting features (e.g. bear claw). If you need more specific information about an item, please do not hesitate to contact us.
To ensure the least-cost method of shipping, we have agreements with some of the larger worldwide shipping companies. You can get a full door-to-door offer for the contents of the shipping cart by using the Shipping calculator.
You can buy from us in three ways:
1.From the Online Shop, by following next steps.
- Visit our Online Shop
- Add to the shopping cart the products you want to buy
- Calculate the shipping door-to-door cost by entering your country and zip code
- Proceed to checkout and pay the total by bank transfer, credit card or PayPal.
You will receive an e-mail confirmation about your order. In four business days or less we will ship the parcel and inform you of the tracking number.
2.Send us an inquiry.
We cannot list all of the pieces we have, so if you do not find the products you want in the online shop, please send an inquiry to us detailing what you are specifically looking for. We will respond as soon as possible with pictures and other information to together choose the right wood for you.
After you decide about the products you want, we will send a door-to-door offer and on acceptance you can pay by bank transfer, credit card or PayPal.
3.Visit our facility.
We welcome you want visit our facility to browse among the thousands of pieces. Please contact us to schedule an appointment. We would be happy to make your visit more convenient and enjoyable by booking lodging and/or organizing transportation from the airport or train station to our facility.
Duties and VAT
- Any order sent out of European Union will not be charged Romanian 19% VAT tax.
Abroad deliveries are charged DDU. The recipient may be required to pay customs duty in the country of destination
- Orders sent inside the European Union will be charged by the Romanian 19% VAT. However, if the buyer is a company or self-employed, and provides a VAT code, than the 19% VAT will not be added at the total amount of invoice.
If for any reason you are unhappy with your purchase and want to return items, you must contact us within 15 working days after receiving the products. Original shipping costs are not refundable and you are responsible for return shipping expenses. Once the goods have been received by our shop, the refund will be processed.